FAQs
1. What is 'sign in'? How do I update my information?
It is easy to update your Boacasa account and view your orders any time through 'My Account'.
'sign in' allows you complete control over your transactions on Boacasa
Manage/edit your personal data like address, phone numbers, email ids
Change your password
2. Is it necessary to sign in on the website to shop?
Yes it is necessary as it stores your details such as address and contact number and you dont have to enter every time you order and this will take a few minutes. We will also keep you updated on the activities and promotions we run from time to time.
3. How do I create an account?
Follow the following steps:
Click On login/Singup Link.
Enter your username and password.
Enter your Billing & Shipping address Details.
4. If I forget my ID and Password, what should I do?
For password recovery, please follow below mentioned steps:
Click on Sign in
Click on Forgot your Password
Enter your Email Id & your Password will be sent to your Email Id/ mobile phone number.
5. What payment options does Maspar support?
Ans. We accept all Master, Visa and, American express cards. Net banking facility of all Major Banks in India.
6. How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, we will send you an email confirming it and will begin processing it
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.
You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
7. We accept payments made by credit/debit cards issued in India and 4 other countries.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
8. What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
9. How can I get the 3D Secure password for my credit/debit card?
You can register for the 3D Secure password for your credit/debit card by visiting your bank's website
10. Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
11. How does the delivery process work?
All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.
12. How do I cancel an order?
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.
13. What is your return policy?
In the event you need to return the fabric that you purchased at boacasa.com, you may do so. A refund will be issued to you for the value of the fabric including taxes, crediting the credit card originally used to make the purchase. Shipping and handling charges are non-refundable. Return shipping charges are your responsibility. There is a 20% restocking fee once we receive the merchandise back in its original, uncut condition with 30 days of shipment date.
You may return damaged or defective merchandise within 2 days of the original date of receipt for a full refund minus shipping charges. Please contact us first before shipping back any fabric. All returns must be pre-authorized.